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Our administration offices are open Monday through Friday from 8:00am to 4:30pm.

We can be reached at 815-969-4000 or you may email us at

If you have a question about your flight status or airline policies, please contact the airline directly:

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Passengers enjoy the hassle-free, customer-friendly experience when they fly out of Chicago Rockford International Airport (RFD). RFD is looking for volunteers- (Airport Ambassadors) to enhance that experience with a friendly smile and a serving attitude. Volunteers will welcome passengers, share information, assist them with their bags, and even drive the shuttle bus. The objective of the Volunteer Program at RFD is to provide accurate, friendly and courteous information and assistance to our traveling public.

Volunteers will lend a hand throughout the airport; at the information desk, directing passengers to the gates, helping with ground transportation, and assisting RFD staff during special events.

For any questions, additional information OR for a paper application, please email Garrett Waiters at

Volunteer Positions
Terminal Services AssistantsPosition Summary

Provide customer assistance inside the terminal, helping passengers with general way finding, assisting with wheelchairs, helping control flow at the security checkpoint and the ability to answer general customer questions about traveling/RFD.

Job Duties
  • Checks in at Volunteer Services office to pick up any assigned duties or responsibilities for the shift.
  • Provides assistance for any and all passengers to include passengers traveling with or in the need of wheelchairs.
  • Welcomes passengers and visitors in a very friendly, outgoing manner, using excellent customer service skills.
  • Offers to all passengers and visitors any requested information.
  • Stays aware of any terminal issues, and communicates them to the Passenger Services Supervisor.
  • Trains new Terminal Services Assistants as requested.
Job Specifications
  • Environmental/working conditions: Subject to all weather conditions, driving in rain, snow and ice. Subject to varying and unpredictable situations.
  • Physical Demands: High amount of standing. Moderate to high amount of walking. The ability to lift 25 pounds plus.
  • Required Qualifications: Valid Illinois driver’s license and current insurance card on file in the Airport Authority offices.
  • Excellent customer service skills, excellent communication skills, flexibility/openness to change. Ability to relate well to individuals of various background and ages.
  • Must be badged with an Airport Identification Badge. Each individual applying for any badge must be fingerprinted and background check must be made by the Great Rockford Airport Authority. The type of badge required for a volunteer will be determined by the Passenger Services Supervisor or other authorized Airport personnel. RFD requires the badge to be worn at all time.
  • Understands and follows all TSA and FAA rules and regulations.
Job Relationships

Reports to: Terminal Supervisor and other authorized Airport personnel

Experience / Skills

Although there are not specific requirements regarding previous customer service experience, having worked in an environment requiring face-to-face interaction and good ‘people skills’ is important. Volunteers must be able to communicate verbally in clearly understandable English. Multilingual skills are not required, but the ability to speak other languages is a valuable asset.

Volunteer must work cooperatively and courteously with diverse groups of people; be able to access multiple references in a timely manner in response to customer requests for information; demonstrate oral and interpersonal communication skills, and have the ability to respond calmly in emergency situations.

A basic knowledge of the internet or the ability to learn basic computer skills is necessary. The ability to travel to/from the airport in all types of weather conditions is required.

Opportunities for volunteers are provided without regard to religion, creed, race, national origin, age or sex nor disabilities.

General Qualifications

• A commitment to support the vision of the RFD Volunteer Program and the airport;
• Be able to commit to at least 1 shift per month;
• An agreement to follow the directions of the Terminal Services Supervisor and authorized badged airport personnel;
• The ability to learn pertinent information about RFD;
• The ability to stand for part or all of a shift (those with physical restrictions will be accommodated as much as possible)
• Must be 18 years of age and available evenings, weekends and holidays.
• Help with wayfinding and providing information for groups and events hosted in the terminal. Available for escorts or other special projects as needed. This includes press conferences, school tours, and other community engagement opportunities.

Dress Code

Clean and pressed khaki colored pants. RFD will supply the Shirt and jacket (as required for those on an outside volunteer position).

To Apply

1. Please click on the APPLICATION LINK.
2. You will be sent to our Online Volunteer Program (Volgistics).
3. You will be asked for your contact information.
4. Once you have completed the application, your information will be sent to the Greater Rockford Airport Authority.
5. You will be contacted for an interview.

For any questions, additional information OR for a paper application, please email Garrett Waiters at

Current Volunteers

Current volunteers may log in to their accounts below.